Custom ERP
Custom ERP and management software
First, a clarification that saves searching: this thing goes by many names. ERP, management program, business management software, internal management system. They're not different things: they're the same kind of system, the place where the business does its daily work, under labels that change depending on who's talking. We say ERP for short, but if you got here looking for "management software for my company", this is it.
People looking for an ERP rarely know how to describe what they need. But they recognise their problem the moment they see it written down. See if either of these two situations sounds familiar.
An insurance brokerage
Clients write outside office hours and expect answers. The repetitive tasks (filling the same data into the insurer's website, hunting for a document, giving a case update) eat half the working day. The result: years without truly switching off.
A growing real-estate agency
Everything lives in Excel. Every new client means more manual work, and growth translates into more hours copying data from one sheet to another. It's not a staffing problem: growing shouldn't mean hiring someone to move data between spreadsheets.
The pattern is the same in both: repetitive work grows with the business. In a brokerage it's answering the same thing a thousand times; in an agency, moving data. Different sector, identical problem: exactly the one a custom ERP removes.
Custom management software versus off-the-shelf
An off-the-shelf ERP ships with another company's processes: you adapt the way you work to the software, learn its menus and give up whatever doesn't fit. A custom ERP inverts the relationship: the software adapts to you (your case files, your statuses, your documents, your automations).
The repetitive part is done by the system; whatever requires judgement is still done by a person, with all the information in front of them instead of scattered across sheets, emails and folders.
In practice, for the two cases above: the client writing at ten at night checks the status of their case without anyone opening a laptop, and a new record is typed once and shows up everywhere. The half-days of repetitive tasks become business hours again.
Customer management (the CRM), one more process
A lot of people search for a "custom CRM" as if it were a separate product. In practice, customer management is one of the processes a management system covers: who each client is, what's been discussed with them, what's pending and whose job it is.
The symptoms are recognisable: the client who writes outside office hours and expects an answer, the call that would have closed the case and gets forgotten, the same client's data spread across three places. Several of them are in the list our homepage opens with, and they share a cause: client information doesn't live in a system, it lives in people. A custom CRM puts it in one place, with your statuses and your vocabulary, connected to the rest of the program: case files, invoicing, reminders.
Sectors where a custom ERP pays off most
Real-estate agencies and rental management, first. Many properties, many owners and many tenants, and every case file with its own status: reservations, contracts, renewals, incidents. On top of that, collections, owner settlements and the paperwork for each property. Growth multiplies the manual work, because every new listing is data someone types into several places.
People looking for real-estate ERP software have usually tried an off-the-shelf one already, and the reason it fell short is almost always the same: every agency has its own statuses, its own deadlines and its own way of settling. The catalogue program ships with someone else's, and whatever doesn't fit ends up living outside, in spreadsheets. A custom system is built on your process, not on the sector's average.
The same pattern shows up in insurance brokerages, back-office agencies and distribution: case files with their own statuses, per-client paperwork and a volume that grows faster than the team.
How we start
By sitting down and listening. Before talking about screens we understand the real goal of the business: what eats your hours, what cannot fail and where you want to be in two years. No two companies are alike, which is why we personalise from day one instead of starting from a template. And if you already tried an off-the-shelf ERP and abandoned it halfway, that attempt is useful too: it says a lot about what your way of working won't tolerate.
It's also why we distrust fixed project prices (we explain why in software development). And we build with a delivery every two weeks: within two weeks you see a first piece working with your vocabulary and your cases, not a generic demo.
Price
€70/hour
From €2,800 a month
No fixed project price: a fixed rate and monthly dedication you adjust to your cash flow. The details are in the pricing section.
When you don't need this
If an off-the-shelf ERP covers 90% of what you do, buy it: it'll be cheaper and working tomorrow. A custom ERP makes sense when the way you work is the business, when what sets you apart is precisely the process the catalogue software would force you to abandon. We'll tell you frankly on the first call.
Frequently asked questions
For practical purposes, yes: management program, business management software and ERP all name the same kind of system. What matters isn't the label, but whether the system adapts to your processes or forces you to work its way.
Yes: managing properties, owners and tenants, with their case files, collections and settlements, is one of the cases where a custom system pays off most. One of the two situations this page opens with is precisely a growing real-estate agency.
It depends on scope, but you don't have to wait until the end: the first delivery arrives at two weeks and the system grows delivery by delivery. Many teams start working with the first module while we build the rest.
Yes, and it's what we recommend: start where it hurts most (case files, clients, invoicing) and expand once that module is already earning its keep. The budget follows the value, not the other way round.
It gets migrated. Those sheets are the most honest description of how your business works: we use them to understand the data model and load the history into the new system. You don't start from zero.
That's one of the reasons to build custom: email, invoicing, sector portals or the third-party systems you work with, as long as they offer a way to connect. We assess it case by case and tell you what's feasible before starting.
You do, from day one: repository in your name, full documentation and an assistant that knows your system. If tomorrow you want to continue with another team, you can.
Tell us how you work today
That's all it takes: tell us where the time goes and we'll reply within one business day with an honest read. Custom, off-the-shelf, or nothing at all.
Prefer to talk? Book 30 minutes